Compare domains
Four domains, one system
Read across to see how the system is built, used, kept running, and improved. Read down to see what each domain asks of a practitioner.
D1·Build It
Quality Management System Development
Design and establish the system.
7 knowledge · 8 skills
- 1.1Knowledge of quality management principles and concepts, including , , , , and the relationship among , , , , and .
- 1.2Knowledge of the components and structure of a and how those components work together to support consistent quality.
- 1.3Knowledge of corporate L&D functions, workflows, roles, and common .
- 1.4Knowledge of instructional design principles and practices sufficient to understand how quality expectations affect analysis, design, development, implementation, and evaluation.
- 1.5Knowledge of methods for establishing and documenting , , , , , and .
- 1.6Knowledge of organizational factors that influence the scope and design of a , including resources, risk, organizational structure, , workflow, and business requirements.
- 1.7Knowledge of relevant external , regulations, organizational , and professional guidance that may influence learning quality requirements.
D2·Help People Use It
System Enablement and People Support
Enable people to work within it.
5 knowledge · 10 skills
- 2.1Knowledge of the roles and responsibilities of individuals who participate in a , including designers, developers, reviewers, testers, , , project managers, and L&D leaders.
- 2.2Knowledge of principles and practices for supporting practitioner performance, including , , examples, guidance, and access to expert assistance.
- 2.3Knowledge of communication strategies appropriate for explaining quality requirements, , decisions, and changes to different audiences.
- 2.4Knowledge of change and principles relevant to helping people begin using new or revised quality , , resources, and tools.
- 2.5Knowledge of common barriers to and , including unclear expectations, insufficient capability, limited resources, competing priorities, process complexity, and lack of organizational support.
D3·Keep It Running
Quality Management System Stewardship
Maintain and monitor the system.
7 knowledge · 8 skills
- 3.1Knowledge of principles related to ownership, , , , , and system maintenance.
- 3.2Knowledge of methods for controlling and maintaining , , , , tools, resources, and other .
- 3.3Knowledge of and methods and the distinctions among , testing, , , and other forms of quality evaluation.
- 3.4Knowledge of approaches for monitoring with established quality , , and .
- 3.5Knowledge of project and workflow management principles relevant to integrating quality activities into ongoing L&D operations.
- 3.6Knowledge of factors used to determine the appropriate level of ongoing for different learning products or projects, including risk, complexity, visibility, and available resources.
- 3.7Knowledge of reporting methods, audiences, and communication approaches for conveying performance, risks, issues, and resource needs.
D4·Make It Better
Continuous Improvement
Use evidence to improve it.
7 knowledge · 8 skills
- 4.1Knowledge of principles and methods applicable to learning quality management.
- 4.2Knowledge of approaches for investigating recurring quality or process problems and identifying or contributing conditions.
- 4.3Knowledge of sources that can be used to evaluate performance.
- 4.4Knowledge of methods for developing meaningful and .
- 4.5Knowledge of data-analysis principles sufficient to identify patterns, trends, recurring issues, risks, and relationships in quality-related information.
- 4.6Knowledge of methods for evaluating whether , tools, resources, and other components are producing their intended outcomes.
- 4.7Knowledge of considerations associated specifically with implementing revisions or improvements to an established .