Learning Quality Management Program
A professional specialty focused on developing, supporting, stewarding, and improving the systems used to manage quality across L&D.
Designed for experienced L&D professionals who want to manage quality at the system level.
Why a Framework?
A competency framework turns an emerging specialty into something people can understand, discuss, develop, and eventually assess.
It creates a shared structure for defining what belongs in Learning Quality Management, how the work is organized, and what capable practice looks like. It also gives the specialty room to evolve by making the competencies visible, reviewable, and open to refinement.
Explore Why the Framework MattersHelp shape the specialty.
This public draft is being shared to gather practitioner feedback and inform future Learning Quality Management resources and credentials.
The four domains
A system, not a checklist
The Learning Quality Management Competency Framework
The framework defines the knowledge and skills needed to practice Learning Quality Management. It is organized into four domains that reflect the lifecycle of a quality management system: building it, helping people use it, keeping it running, and improving it over time.
The Learning Quality Management Competency Framework is not a framework for designing a quality management system itself. Instead, it defines the knowledge and skills needed by the people who create, support, steward, and improve that system. It focuses on the professional capabilities required to establish the system, help others work within it, maintain it over time, and improve it as organizational needs evolve.
Watch the introduction
Introducing the Framework
Why this matters
Quality is shared. Quality management requires specialized capability.
About the programTest your framework instincts.
The Closest Competency Challenge gives you realistic L&D quality situations. Pick the competency that fits best, get two attempts, and see why related competencies differ.
The book
Quality Management in Learning and Development
Every error in a learning product has a consequence: broken links, confusing content, and missing accessibility measures all compromise your standard. This book goes beyond checklists for typos and branding to help you define that standard, build a quality management system to support it, and make quality everyone's responsibility. The Learning Quality Management Competency Framework is based on this book.
For instructional designers, L&D managers, and the department of one, it's a way off the hamster wheel of last minute checks and rework, and into a proactive process that builds quality in from the start.
Want to learn more about quality management?
Master the five layers of a Quality Management System at your own pace. Use this interactive guide to unpack each layer, track your readiness with built-in checklists, reinforce key takeaways in the summary view, test your skills in the layer challenges, and get real-time answers to your questions anytime from the QMS assistant.
Explore the five layersGet the one-page framework summary
All four domains on a single page, easy to print or share with your team.
Learning Quality Management Competency Framework | Public Draft v0.1