Competency framework
Learning Quality Management Competency Framework
Public Draft v0.1 · Last updated 08/31/2026
The Learning Quality Management Competency Framework defines the knowledge and skills associated with this emerging professional specialty.
- Knowledge
- What practitioners need to understand.
- Skills
- What practitioners need to be able to do.
The framework assumes prior professional L&D experience.
See how these competencies come together in a role: Sample job description for a Learning Quality Management Process Lead
Quality Management System Development
Build It
Focuses on defining, designing, and establishing an L&D quality management system. Practitioners assess the current environment, define expectations, determine scope, and translate those expectations into standards, processes, tools, and resources that integrate quality throughout L&D work.
- 1.1
Knowledge of quality management principles and concepts, including , , , , and the relationship among , , , , and .
- 1.2
Knowledge of the components and structure of a and how those components work together to support consistent quality.
- 1.3
Knowledge of corporate L&D functions, workflows, roles, and common .
- 1.4
Knowledge of instructional design principles and practices sufficient to understand how quality expectations affect analysis, design, development, implementation, and evaluation.
- 1.5
Knowledge of methods for establishing and documenting , , , , , and .
- 1.6
Knowledge of organizational factors that influence the scope and design of a , including resources, risk, organizational structure, , workflow, and business requirements.
- 1.7
Knowledge of relevant external , regulations, organizational , and professional guidance that may influence learning quality requirements.
- 1.8
Skill in assessing the current state of L&D quality practices, , resources, and needs.
- 1.9
Skill in defining and documenting the scope, purpose, objectives, and boundaries of a .
- 1.10
Skill in translating organizational expectations for quality into clear, usable and .
- 1.11
Skill in designing , , and that quality and .
- 1.12
Skill in developing quality management tools and resources, such as templates, , , checklists, , and guidance documents.
- 1.13
Skill in integrating quality activities into existing L&D workflows rather than positioning quality primarily as an end-stage activity.
- 1.14
Skill in evaluating the feasibility, risks, effort, and organizational implications of proposed components during system design and implementation.
- 1.15
Skill in designing a that is to organizational needs, risks, complexity, and available resources.
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