Learning Quality Management Competency Framework

Knowledge of governance principles related to ownership, accountability, decision rights, escalation, exceptions, and system maintenance.

Knowledge of methods for controlling and maintaining standards, guidelines, processes, procedures, tools, resources, and other quality management system assets.

Knowledge of quality review and testing methods and the distinctions among review, testing, self-checking, peer review, and other forms of quality evaluation.

Knowledge of approaches for monitoring compliance with established quality standards, guidelines, and processes.

Knowledge of project and workflow management principles relevant to integrating quality activities into ongoing L&D operations.

Knowledge of factors used to determine the appropriate level of ongoing quality oversight for different learning products or projects, including risk, complexity, visibility, and available resources.

Knowledge of reporting methods, audiences, and communication approaches for conveying quality management system performance, risks, issues, and resource needs.

Skill in maintaining and controlling quality management system assets so standards, guidelines, processes, procedures, tools, templates, and support resources remain current, accessible, and reliably retrievable.

Skill in monitoring use of the quality management system and identifying operational breakdowns, inconsistent application, or departures from established processes.

Skill in coordinating quality reviews, tests, checkpoints, or other evaluation activities when required by the quality management system.

Skill in establishing and maintaining processes for documenting quality findings, decisions, exceptions, and corrective actions.

Skill in determining how quality management system issues should be routed, including practitioner support, operational correction, escalation, or continuous-improvement review.

Skill in coordinating with L&D leaders, process owners, and other stakeholders when quality issues require decisions, resources, exceptions, or organizational action.

Skill in evaluating whether ongoing quality management activities remain appropriate to the risk, complexity, resources, and needs associated with the learning work being produced.

Skill in creating and delivering communications or reports about quality management system status, risks, recurring issues, and resource needs to appropriate audiences.