Competency framework
Learning Quality Management Competency Framework
Public Draft v0.1 · Last updated 08/31/2026
The Learning Quality Management Competency Framework defines the knowledge and skills associated with this emerging professional specialty.
- Knowledge
- What practitioners need to understand.
- Skills
- What practitioners need to be able to do.
The framework assumes prior professional L&D experience.
See how these competencies come together in a role: Sample job description for a Learning Quality Management Process Lead
Continuous Improvement
Make It Better
Focuses on using evidence to evaluate and improve the quality management system over time. Practitioners identify patterns, investigate recurring problems, prioritize improvement opportunities, implement changes, and evaluate results.
- 4.1
Knowledge of principles and methods applicable to learning quality management.
- 4.2
Knowledge of approaches for investigating recurring quality or process problems and identifying or contributing conditions.
- 4.3
Knowledge of sources that can be used to evaluate performance.
- 4.4
Knowledge of methods for developing meaningful and .
- 4.5
Knowledge of data-analysis principles sufficient to identify patterns, trends, recurring issues, risks, and relationships in quality-related information.
- 4.6
Knowledge of methods for evaluating whether , tools, resources, and other components are producing their intended outcomes.
- 4.7
Knowledge of considerations associated specifically with implementing revisions or improvements to an established .
- 4.8
Skill in gathering and organizing relevant quality management information from , , feedback, , learner input, process observations, and other system sources.
- 4.9
Skill in analyzing and interpreting quality management information to identify recurring patterns, trends, risks, and opportunities for improvement.
- 4.10
Skill in distinguishing isolated from recurring or quality management problems.
- 4.11
Skill in investigating recurring quality problems and identifying likely contributors across , , , , resources, tools, practitioner capability, workload, technology, and organizational conditions.
- 4.12
Skill in developing recommendations for improving the .
- 4.13
Skill in prioritizing improvement opportunities based on factors such as risk, impact, frequency, feasibility, effort, and available resources.
- 4.14
Skill in implementing and communicating approved improvements to , , tools, resources, or other components.
- 4.15
Skill in evaluating the results of changes and determining whether additional action or adjustment is required.
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